Course Outline

The customer service training course duration is two or three days and is offered in house and public.

Customer Service Training Course Outline

There are six principle areas addressed in this course:

  • Frontline and internal customer awareness
  • Identification of personality style
  • Communication skills
  • Telephone Etiquette
  • Problem and criticism handling
  • Skills implementation
  • The content covers the following:
  • The “river of life” introduction
  • The customer chain
  • Customer service philosophy
  • Managing for customer care
  • Personality styles
  • Communication
  • Telephone etiquette
  • Problem Solving
  • Giving and taking criticism
  • Skills implementation
  • Motivation to succeed

Customer Service Training Course Objectives:

The customer service training course provides the philosophy, tools and understanding to create strong and lasting customer relationships with internal and external customers, and to successfully handle difficult situations and upset customers.

For more information, please send us your requirements using the form below:

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