Great Service is Profitable (CX)
A business exists to be profitable and stay in business, and therefore its products and services must appeal to customers. These customers can appear to be demanding. That’s because customer expectations continue shifting according to the times we live in. Although there is a broad spectrum of best practices, customers priorities are evolving, sometimes quite dramatically.
If your organisation is customer driven rather than simply customer focused, you may have an edge right there. In this 90 minute powerful webinar, find out about the 3 new key customer experience drivers and the foundations on which you can keep pleasing the customers you have and attract new ones that you want.
Date: Wednesday 8 July
Time: 10h00 to 11h30
Fee: R299 per person
To attend, please register here:
About your webinar host: Paul du Toit, CSP has been delivering seminars and courses on customer satisfaction since 1996. He achieved the South African Speakers Hall of Fame award in 2017. His organisation Congruence Training has facilitated customer experience processes for numerous South African organisations. He is the author of 3 books.